CUSTOMER ORDERING INFORMATION

Here at I Love Merino we want your online shopping experience to be fun, exciting and an easy experience from start to finish. Here are a few important notes.

• Some of our collections we stock have limited numbers available and can sell through quickly. While we try to keep all our stock numbers up to date there may be times an item has sold out. If this happens, we will call or email you asap and refund your payment for the item to your original method of payment.
• Colours of products may vary to photographs on our site. This can be due to picture resolution, different product batches, studio lighting or individual monitor settings. 
• Please use our sizing guides from the brand you are buying from to help choose sizes when you are ordering.
• Please remember to read our Privacy Policy and Terms of Service.
• PROCESSING TIMES: We process orders Tues - Sat only. Our cut off time is 2.30pm each of those days. (This may change at times if we have staff away. However, if that does happen, we will inform you of delays on our home page header bar.)